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ChangeManagementExperienceintheBalticStates
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businessindustries.Inaddition,thebundleofpreciseanduniversalsug-
gestionscouldnotbeusedinconsiderablydifferentorganizationalcon-
texts.Currently,thedevelopmentofchangemanagementtheoryismoving
inthedirectionofcomplexandadaptivesystems’analysisusingquali-
tativemethodologyinempiricalresearch,whichallowstheunderstand-
ingoftheuniquecontextofeverysituationandtheinterestsandmotives
ofalloftheinvolvedparties.6
RESEARCHMETHODOLOGY
Thetheoreticalbackgroundofthisreportisbasedontheemergentap-
proachandsolution-buildingparadigm,thereforetheconclusionsare
drawnusingqualitativeresearchmethods,whichallowforathorough
analysisofcausalrelationshipsandtheassessmentoftheirinfluencing
factors’interactionindifferingandheterogeneoussamples.7Theempirical
partofthisresearchisbasedonsemi-structuredinterviewswithcompany
managersfromLatvia,EstoniaandLithuaniawhowereresponsiblefor
changeimplementationinthepast.InterviewswithCEOsfromheadquar-
tersinFinland,Sweden,Russia,theUSAaswellasexpatriatesmanaging
companiesinBalticstateswereconductedinordertogaintheiropinions
onthequalitiesandabilitiesofBalticmanagers.Allinterviewquestions
werebasedonrecommendationsbyexperts,aswellaschangeandcrisis
managementtheory.
Themaincriterionforselectingresearchrespondentswastheirin-
volvementindecision-makingduringthechangemanagementprocess
-towhatextentitwastheresponsibilityofacertainmanagerandnot
ofashareholderorotherboardmember.Theinterviewswereconductedso
thatthemanagerswouldrepresentaswideacircleofindustriesaspossible
inordertobeabletogeneralizeandconcentrateonthebestpracticesand
6Ruddle,K.“InPursuitofAgility:ReflectionsonOnePractitioner’sJourneyUndertaking,Re-
searching,andTeachingtheLeadershipofChange,”inDopson,S.,Earl,M.,Snow,P.(ed.).Mapping
theManagementJourney:Practice,TheoryandContext.OxfordUniversityPress,Oxford,2008.
7Miles,M.B.,Huberman,A.M.QualitativeDataAnalysis,SagePublications,London,1994.