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THOMASJOHNGRALAK
lecturer,Iwasprovidingmyknowledgeregardingthesubjectsofman-
agementandbusinesspsychology,andtobehonest,Ireallylovedevery
dayoftheclass.Butitwascommunicationwhichreallyintriguedme
themost.
Asatrainer,Ihadmanyoccasionstospeakwithmassesaboutwhat
communicationactuallyis.Althoughthisdiscoverywillbechanging
withthechangesinlife,theutmostfascinationfromitreallymotivated
metodigindeep;teachingotherswhilelearningatthesametime.And
whatbestwaytointeractthanteachstudentsandcustomers,right?I
hadandstillhavethatuniqueopportunityinmylifetoaskthemvery
importantquestionswithoutasecondthought.Questionswhichsaved
mylifeandwithouttheiranswers;Iwouldnotbehere.Howthese
questionshelpedmeandhowwilltheyhelpyoumaybedilerentbutit
isthe(help’weneedinourlivessometimes.
Tinkofthisasaclassroom,areminiscenceofback-to-schooland
let’stalkaboutoneofthemostpreciousgifstomankind:Communi-
cation.
Mystudentsandcustomerswerethebestsourcesformetoask
questions,questionsthatnotonlychangedmeasapersonbutalso
helpedmeshapethisbookintoaguideforyou.Insteadofthemonot-
onousscientificbook,Iwilltalkthecurrent,daytodaydealingswhich
Ihadbetweenastudentorcustomer.Tisiswhatcommunicationisall
about.Opinionsarenotalwayssweepingstatementsassometimesthey
canbepostulationsderivedaferexperiencesoralearningthatweare
yettoface.
Inthisbook,wearegoingtotalkaboutthoseopinions,thosecom-
municationswhichareunheard,themessagesthatreallydefinethedef-
initemeaningofwhatcommunicationisallabout.Iwillbeproviding
youtheseexamplesfrommypersonalresearchandfromtheastuteau-
thorswhorelatewiththesamesetofvalues.Iwillplaymygenerous
cardshereandmakesuretoprovidefullcreditandparticipatethese
