Treść książki

Przejdź do opcji czytnikaPrzejdź do nawigacjiPrzejdź do informacjiPrzejdź do stopki
SPEAKOPENLYABOUTWHATREALITYISREALLYLIKE
AccordingtoDanielGoleman,almosthalfofthetwomillionprisoners
intheUnitedStatesareservingtheirsentencesduetoalackofcommu-
nicationskills.Inmyopinion,mostdivorcesalsoboildowntothis.Fur-
thermore,Iamconvincedthatthelion’sshareofcaseswhenemployees
leaveacompanystemsfrompoorcommunicationbetweenthebossand
employee.Indeed,communicationskillsconstituteacorecompetence
oftheleader.Myguru,JackWelch,alwayssaidinmeetingswithtop-
levelstaff:
“Speakopenlyaboutwhattherealityislike.”
Ialsooftenrepeat:
“Tellmewhatthesituationlookslike,wartsandall,withouthiding.Don’t
protectmefromstress.Bebrave.”
Ithinkthisistherightthingtodo.Iwouldrathercrackdownonthemfor
buryingtheirheadsinthesandthanfortellingmeaboutthreats.Infact,it
hasalreadyhappenedthatIhavepartedwaysnotwiththebearersofbad
news,butwiththosewhokeptitfromme.
31