Humanization of the treatment process and clinical communication between patients and medical staff during the COVID-19 pandemic

Zbigniew Izdebski, Joanna Mazur, Katarzyna Furman, Alicja Kozakiewicz, Maciej Białorudzki

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ISBN/ISSN:

978-83-235-6018-0

DOI:

https://doi.org/10.31338/uw.9788323560180

Wydawnictwo:

Uniwersytet Warszawski

Rok wydania:

2023

Liczba stron:

242

XML:ISBN/ISSN:

ONIX MARC21

Bibliografia:

Bibliografia refWorks:

RT Book, Whole

SR Electronic(1)

A1 Izdebski, Z.

A1 Mazur, J.

A1 Furman, K.

A1 Kozakiewicz, A.

A1 Białorudzki, M.

T1 Humanization of the treatment process and clinical communication between patients and medical staff during the COVID-19 pandemic

PB Uniwersytet Warszawski

PP Warszawa

YR 2023

SN 978-83-235-6018-0

DOI https://doi.org/10.31338/uw.9788323560180

Bibliografia BibTex:

@Book{ 315418, author = "Izdebski, Zbigniew and Mazur, Joanna and Furman, Katarzyna and Kozakiewicz, Alicja and Białorudzki, Maciej", editor = "", title = "Humanization of the treatment process and clinical communication between patients and medical staff during the COVID-19 pandemic", publisher = "Uniwersytet Warszawski", year = "2023", address = "Warszawa", isbn = "978-83-235-6018-0", doi = "https://doi.org/10.31338/uw.9788323560180" }

Bibliografia endNote:

TY - BOOK

AU - Izdebski, Zbigniew

AU - Mazur, Joanna

AU - Furman, Katarzyna

AU - Kozakiewicz, Alicja

AU - Białorudzki, Maciej

ED -

TI - Humanization of the treatment process and clinical communication between patients and medical staff during the COVID-19 pandemic

PB - Uniwersytet Warszawski

CY - Warszawa

PY - 2023

SN - 978-83-235-6018-0

ER -

DOI - https://doi.org/10.31338/uw.9788323560180

Netografia (standard APA):

Izdebski, Zbigniew; Mazur, Joanna; Furman, Katarzyna; Kozakiewicz, Alicja; Białorudzki, Maciej. Humanization of the treatment process and clinical communication between patients and medical staff during the COVID-19 pandemic [baza danych online] Warszawa: Uniwersytet Warszawski, 2023 [dostęp: 17 07 2024]. Dostęp w Ibuk Libra: https://libra.ibuk.pl/reader/humanization-of-the-treatment-process-and-clinical-communication-zbigniew-izdebski-joanna-315418. doi: https://doi.org/10.31338/uw.9788323560180

humanizacja medycyny, humanization of medicine, zdrowie pacjentów, relacje personel medyczny–pacjent, komunikacja kliniczna, zdrowie pracowników ochrony zdrowia, clinical communication, healthcare professionals, patient health, medical staff – patient relationship

This report is based on research conducted under a grant from Poland’s Medical Research Agency, carried out at the University of Warsaw from May 2021 to June 2023. Preliminary findings were presented at the First Congress on the Humanization...

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ISBN/ISSN:

978-83-235-6018-0

DOI:

https://doi.org/10.31338/uw.9788323560180

Wydawnictwo:

Uniwersytet Warszawski

Rok wydania:

2023

Liczba stron:

242

XML:ISBN/ISSN:

ONIX MARC21

SUMMARY OF KEY FINDINGS15
1.1. Theoretical concepts underpinning the humanization of medicine23
PART I: THEORETICAL FOUNDATIONS FOR THE PROJECT 23 1. Research background23
1.2. Theoretical models of the doctor–patient relationship in healthcare27
2. The medical staff–patient relationship28
2.1. Transformations of the doctor–patient relationship28
2.2. Importance of interpersonal relationships in healthcare institutions29
3. Clinical communication32
3.1. Communication in clinical practice32
trials36
4. Patients’ rights40
5. The COVID-19 pandemic from healthcare workers’ perspective42
5.1. Mental wellbeing of healthcare workers44
5.2. Professional burnout46
5.3. Social relations48
5.4. Lifestyle elements51
5.5. Specifics of working in a pandemic54
6. The COVID-19 pandemic from patients’ perspective56
6.1. Mental health and physical health57
6.2. Working life during the pandemic period60
61
6.4. Mode of providing medical services62
6.5. Patients’ avoidance of visits to Healthcare Facilities63
7. Protective factors in the COVID-19 pandemic65
PART II: METHODOLOGICAL ASSUMPTIONS OF THE PROJECT 69 1. Project objective69
2. Project schedule70
3. Project methodology and study participants71
3.1. Pilot study: Qualitative Interviews72
3.2. Pilot study: Pilot Survey at Healthcare Facilities73
3.3. Main study: Survey at Healthcare Facilities74
3.4. Main study: Patient Population Survey77
3.5. Main study: Survey of Clinical Trial Patients78
4. Research tools used in the project78
5. Method of presenting results83
1.1. Background of the analysis89
PART III: FINDINGS OF THE PROJECT 89 1. Humanization of medicine as perceived by patients and staff at healthcare facilities89
1.2. Research tools and method of presenting results90
1.3. Results92
1.3.1. The perspective of healthcare workers92
1.3.2. The perspective of patients of healthcare facilities101
directions for further research114
2. The COVID-19 pandemic from the perspective of healthcare workers118
2.1. Background of the analysis118
2.2. Research tools and method of presenting results119
2.3. Results121
2.3.1. Working during the COVID-19 pandemic121
2.3.2. Mental health risks124
directions for further research126
3.1. Background of the analysis128
the approach to healthcare from patients’ perspective128
3.2. Research tools and method of presenting results130
3.3. Results131
3.3.1. Location, reasons and other circumstances of treatment131
3.3.2. Work-related infection risks133
3.3.3. Impact of the pandemic on the treatment process and diagnosis134
3.3.4. Delays in access to medical care135
3.3.5. Consciously avoiding contact with healthcare facilities137
situation138
3.3.8. Changes in outlook on different spheres of life139
3.3.9. Socio-demographic determinants of some pandemic impact indicators140
directions for further research143
4.1. Background of the analysis145
patients145
4.2. Research tools and method of presenting results146
4.2.1. Physical health indicators146
4.2.2. Mental and social health indicators147
4.3. Results150
4.3.1. Physical health150
4.3.2. Psychosocial health153
4.3.3. Social support vs. stress levels159
directions for further research160
5. Selected health consequences of living in the COVID-19 pandemic linked to behavioral factors162
5.1. Background of the analysis162
5.2. Research tools and method of presenting results163
5.3. Results166
5.3.1. Use of stimulants and selected drugs by healthcare workers166
5.3.2. Weight changes according to patients in a population-based sample169
directions for further research171
6. Patients’ rights174
6.1. Background of the analysis174
6.2. Research tools and method of presenting results177
6.3. Results178
6.3.1. Knowledge and perception of compliance with patients’ rights178
6.3.2. Perceptions of patients’ rights, broken down by demographic and social characteristics180
6.3.3. Perception of compliance with patients’ rights vs. level of trust in healthcare professionals187
directions for further research190
7. Public perception of clinical trials (according to patients in the population-based sample)192
7.1. Background of the analysis192
7.2. Research tools and method of presenting results193
7.3. Results194
7.3.1. Willingness to participate in future clinical trials194
7.3.2. Factors that may influence the decision to participate in clinical trials195
characteristics of respondents198
directions for further research204
Table of Tables207
Index of Figures211
Bibliography213