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Interculturalintelligenceisoneofthemostimportantskillsofa21stcen-
turymanager.Essentially,itisatoolkitofsocialabilitiesthatallowfor
effectivecommunicationandteamworkwithrepresentativesofdifferent
cultures.Similarly,culturalintelligenceistheabilitytoadapttodifferent
culturalcontexts.Itallowsonetoworkcompetentlyinawiderangeof
culturalsituationsandaidsone’sunderstandingofbothunspokenrules
andsocialcuesofvariouscultures.Andalthoughinterculturalintelligence
isnotsomethingoneisbornwith;itispossibletolearn.
Toeffectivelyleadinterculturalteamsworkingondifferentcontinents,
itisimperativetobeabletoquicklyunderstandone’ssurroundings,in-
cludingitsnormsandbarriers.Thisappliestomoresituationsthanone
mightinitiallyexpect,suchasunderstandingtheneedsofcoworkers,com-
municatingwiththeteam,establishing,andrealizingachievablegoals,and
appropriatelypraisingpeopleforajobwelldone.
Ihavespenttwenty-fouryearsworkinginalargeinternationalcom-
panyintheFast-movingconsumergoods(FMCG)sector,withbranches
inoveronehundredeightycountriesonsixcontinents.Toanswerthe
oft-askedquestion,GHowcanyouspendsomuchtimeinonecompany?”
Ioftenreplythat,aslongasitguaranteesintellectualstimulation,offers
