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PREFACE
Amodernandchange-willingcompanycannotoperatewithoutaneffective
productandservicequalitymanagementsystem.Akeyroleinsuchasystemis
playedbystatisticalprocesscontrol(SPC).
Thispublicationcontainsbasicknowledge(includingexamplesofuse)neces-
saryforstatisticalcontrolofproductionprocesses,forwhichqualityisapriority.
Thismonographconsistsof:
IntroductiontoSPCandqualitymanagementsystemsbasedontheISO9001
standard,
ElementsofcalculusofprobabilityandmathematicalstatisticsusedinSPC:
-gaining,sorting,storingandpresentingmeasurementdata,
-basicstatistics,
-propertyvariationdistributions,reliabilitytests,
Controlcharttechniques,
Analysisofproductionprocesscapabilitywithspecialattentionpaidtoquality
indices,
MSA-measurementsystemanalysis-measurementsystemcapabilityanaly-
sisforSPCneeds,
SixSigmamethodology,
SPCincomputeraidedquality(CAQ),
MethodsandtechniquessupportingSPC.
AllexamplesincludedinthisworkarepreparedusingtheSTATISTICAcom-
puterprogram(version8PL)byStatSoft.
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