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institution”underoneofthecurrenttrendsofthedigitalrevolutionaswell
asservee-commerceore-marketingpurposes(Mihalíková,2007).However,
theycanbeconsideredascompanyadvertising(cf.Shimp,2010:397).Their
benefitsincludeinteractiveengagementofcommunicationparticipants,
multimediacommunicationcapabilitiesandglobalgeographiccoverage,
instantaccessibilityand(inthevastmajorityofcases)freeusage.Fromthe
pointofviewofthecompany,thereisthepossibilityofdetailedfeedback(the
numberofviews,clicks,visitors,thelengthofconnectionetc.),fastupdates
orchanges,etc.WWWpagesareconsideredasaubasiccondition”andthe
basicformofallactivitiesbelongingtoelectronicmarketing(e.g.Janouch,
2011:59)3.Otherscholarsconsiderthatuwebsitescanbeconsideredthe
centrepieceofcompanyonlineadvertisingefforts,withotheradvertising
formats(e.g.banners,e-mail,andpaidsearches)simplyservingtodrive
traffictotheirwebsites.Hence,websitesarekeytosuccessfullyintegrated
onlineadvertisingprograms.”(Shrimp,2010:397;Shrimp-CraigAndrews,
2013:362-3).Websitefunctionsarediverse:theyserveasaubusinesscard”,
theyprovidethecompanymediapresentationandformtheirso-calledonline
reputation.Theycontributetobrandrecognition,providecustomersand
stakeholderswithinformationaboutproductsoractivities,allowcompanies
topublishonlineadvertisingorsellproductsandservices,ensuresupportor
services,and,lastbutnotleast,collectinformationoncustomerpreferences
orinterests(Janouch,2011).Theyprovideactivetwo-waycommunication
betweenorganisationsandcustomers;theyaresupposedtomeetindividual
customerneedsandcreatelong-lastingtiesbetweenthem.Usersmotives4
forsearchingforinformationthroughwebsitesaretoidentifywhooffers
particularservicesorgoods,convenienceofchoiceandsearch,compare
prices,findandcompareproductsorselectfinanciallythemostadvantageous
3
Thespecificdivisionoftheonlinemarketingcommunicationmixtakesdifferent
forms(cf.Shimp,2010;Chaffey-Ellis-Chadwick,2016;Mihalíková,2007):besides
websites,alsoe-shops,blogs,socialnetworks,chatrooms,etc.fallintothecategory.
TheindividualtoolsusedintheseenvironmentsincludePPCorPPAads,shopping
incentives,loyaltyprograms,onlineevents,news,viralmarketingandadvergaming
(aspartofPRactivities),mailing,onlinechatting,VoIPtelephonesystems,
webinarsetc.
4
Usersshouldseekoutwebsitesinagoal-orientedmanner(e.g.tolearnmoreabout
acompanyorbrand,toplayagame,ortoregisterforacontest)(Shimp,2010:397).
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