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thecommentsIreceiveddidnotmeetmyexpectations.
Theyweretense,andIendedtheirtenseenvironmentbytellingthem
aboutmyonewordwhichIassociatedsaleswith.Butbeforegivingmy
answerout,Itoldthemtonotjustacceptit.ImadethemawarethatIwas
willingtolistentodifleringopinionsandneededconstructivecriticismif
therewasany.Oncetheyhadnoddedandagreed;Isharedmyword.
Myanswerwastheword:“improvement”.
AferIhadsharedmyanswer,Icouldseeconfusionintheireyes.Icould
seefacesthatquizzedme.Someofthemlookedatmelike:Really?Areyou
kiddingme?Justimprovement?IrememberwhenIhadthesamelookas
theyhad.
Foralongtime,Ididnotknowwhatsaleswereabout.WhenIaskedmyself
whatsalesareabout,Ianswereditquitesimilarlyasmystudentshad.I
wouldgetemotionalaboutsalesandwouldstarttointerpretsalesthrough
marketingconceptswhichthesocietyhadbeenbrimmingwithinmefor
decades.Theseconceptsaimedtobuildinusastrongdesiretohavesome-
thing.Ihavealsodiscussedthisconceptinmyfirstbook,AreYouReally
Communicating?
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