Treść książki
Przejdź do opcji czytnikaPrzejdź do nawigacjiPrzejdź do informacjiPrzejdź do stopki
Spistreści
9
MajaJedlińska:Establishingrelationswithclientsforenterprisesfunctioning
286
BartłomiejJefmański:Anapplicationoffuzzynumbersinservicequality
measurementandassessment–methodologicalaspectsandapplication
examples...
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300
JoannaJończyk:Assessmentofpatientsatisfactioninthecontextofhealth-
carequality...
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310
MarianKachniarz:CustomerorientationintheLowerSilesiadistricts....
322
ZbigniewKłos:Aboutsatisfactionofconsumersofspecialgoods..........
333
GrzegorzKobyłko:Possibilitiesofusingknowledgeaboutapurchaserin
improvingtheprocessesinthechainofsupplyonthebasisofpharmaceu-
ticalsector...
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343
OlgaKocot-Barabasz:Participationandinformationasamethodsofimpact
ofpublicadministrationauthoritiesoncustomersatisfaction...........
357
RomualdKolman:Thequalitologyofconsumers........................
369
EwaKonarzewska-Gubała:Studentorientationincurriculadesigningbased
onlearningoutcomes..............................................
382
MartaKusterka-Jefmańska,BartłomiejJefmański:Anapplicationofim-
portance-performanceanalysisinhighschooleducationalservicesquality
research...
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401
KrystynaLisiecka:Aboutbusinessstrategyorientedforcustomervalue...
419
JacekŁuczak:Qualitymethodsusingforclientssatisfactionassuring;based
onautomotiveindustry...
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429
AlinaMatuszak-Flejszman:Influenceofcustomerrequirementsandother
interestedpartiesatimprovementofenvironmentalmanagementsystem
accordingtoISO14001...
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444
MieczysławMorawski:Thecustomerserviceasthesourceofthecompeti-
tiveedgeontheexampleofthhotel.Meaningofthepersonalfactor....
456
TomaszPapaj,EwaCzyż-Gwiazda:E-administrationasthecustomer(citi-
zen)orientation–caseofSEKAPproject............................
474
StanisławPopek,JarosławŚwida:Qualityofeducationalprocessatuniver-
sity–proposalofdeterminantsandattemptofevaluation..............
489
MonikaRadzymińska,DominikaJakubowska:Theattempttoidentificate
theprofileofpotentialmeatconsumerinthefaceofriskinformation....
496
PiotrRogala:Customersatisfactionassessmentcarriedoutbylocalgover-
nments..........................................................
503
MagdalenaRojek-Nowosielska:Theprinciplesofcorporatesocialresponsi-
bility–thecustomer,sexpectationsperspective.......................
513
EdytaRopuszyńska-Surma,UrszulaRopuszyńska-Hanuza:Customersof
theenergynetworkservices...
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531
PawełSkowron:SelectionofcustomerswiththeuseofAHPmethodonthe
exampleofacompanyfromthefoodsector..........................
549
